{"id":8697,"date":"2022-07-08T03:29:16","date_gmt":"2022-07-08T03:29:16","guid":{"rendered":"http:\/\/localhost\/dev\/motta\/?page_id=8697"},"modified":"2024-02-26T20:52:20","modified_gmt":"2024-02-26T12:52:20","slug":"faqs","status":"publish","type":"page","link":"http:\/\/www.kieslect.com\/de\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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\n\t\t\t\t\tHave questions?
\nWe have answers!\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about the product and billing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Orders & Purchases<\/a> <\/div>
Account<\/a> <\/div>
Returns & Refunds<\/a> <\/div>
Shipping & Tracking<\/a> <\/div>
Fees & billing<\/a> <\/div>
Other<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tOrders & Purchases\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Depending on your chosen delivery option at checkout, we’ll promptly email you a tracking link once your order is shipped.<\/div>
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Simply follow the link to stay updated on your order status. Opt into notifications for timely updates on any important order-related information<\/div><\/div><\/div>
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel or edit an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Changed your mind or provided the wrong address at checkout? If your order hasn’t been processed or shipped yet, you can easily make changes. Simply log in to your account, go to ‘Your Account’ from the dropdown menu under your username. Navigate to ‘Orders’ on the left-hand side, and locate the order you wish to update in your Order History.<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy was my order canceled?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
In certain situations, canceling your order emerges as the optimal choice to save you time and money. If your order is canceled, rest assured, you won’t incur any charges. For more details, consult our about auth holds.The primary reasons for order cancellation include:<\/div>
  1. Limits on available quantities<\/div><\/li>
  2. The item is out of stock<\/div><\/li>
  3. Price or other listing errors<\/div><\/li>
  4. Additional information is needed by our Credit and Fraud Avoidancedepartment<\/div><\/li>
  5. Unavailable carrier or shipping method<\/div><\/li>
  6. Using an older browser or app version which is no longer supported<\/div><\/li><\/ol>
    We will send you an email if any part of your order is canceled or if we need more information to process your order.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI didn't receive all off my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Please confirm whether you have filled in your email address before placing an order. If you still cannot find the order, please contact help@kieslect.com.<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\tAccount\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I reset my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    In the event you forget a password for your computer, email, or social media accounts, you can reset your password directly through the system or application you\u2019re using. In most cases, you can reset your password by answering a series of security questions or by requesting an email that contains a password reset link.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my password?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    To change your password if you\u2019re already logged in: Click account in the top right. Select Settings and privacy, then click Settings. Click Security and login. Click Edit next to Change password. Enter your current password and new password. Click Save Changes.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I cancel my account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    You can cancel your account at any time during your paid subscription.\n
    \nTrial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.\n
    \nIf you want to stop your trial early, follow the steps below for paying users. \n
    \nAs a reminder, no credit card information was taken when you signed up for the free trial.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\tReturns & Refunds\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is my refund?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    After submitting your return, kindly allow a processing time of at least 2-3 weeks before checking the status of your refund.<\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I return my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package \u2018returned goods\u2019 to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.
    We do not currently offer free returns to overseas customers. You will therefore need to cover all costs of returning any items to us yourself. We advise that you mark your package \u2018returned goods\u2019 to avoid further duties. Remember: We strongly recommend that you return any items via a registered trackable service and obtain and retain proof of posting as we do not accept responsibility for items that fail to arrive with us.<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Return policies are the rules retail merchants establish to manage the process by which customers return or exchange unwanted or defective merchandise that they have purchased previously. Return policies are an extension of the customer service retailers provide; they tend to be fairly liberal as a consequence.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\tShipping & Tracking\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I see if I get free shipping?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    They say nothing is free in life\u2014even \u201cfree shipping.\u201d That\u2019s because, even if you offer free shipping, someone has to pay for it. Usually, that\u2019s going to be you, the business owner! <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my delivery address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    At this time, we can\u2019t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order hasn't arrived yet. Where is it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    f your order hasn\u2019t arrived by the expected delivery date, you can check the website to see the current status of your order here.\n
    \nPlease note: The expected shipping times for orders outside of the UK and ROI, do not take into account possible delays if your parcel is held up in customs. We would ask you to allow 21 days from order to receive your item(s), prior to further investigation.\n
    \nIf you\u2019ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you. <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you deliver to my postcode?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    You can use our\u00a0Postcode Checker.<\/a>\u00a0<\/strong>We’ll instantly be able to tell you if we deliver to your postcode.\n
    \n\nWhy don’t Shop deliver to me?<\/strong>\n\nWe\u2019re always expanding our delivery area, and hope to be in your area soon! Please register<\/a><\/strong>\u00a0with us, so we can email you as soon as we start delivering to your address.\n\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\tFees & billing\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow and when do I get paid?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    \nDepending on the industry, workplace and role, employers pay their employees on a variety of schedules. Having a regular paycheck allows you to have a continuous stream of money coming into your bank account to pay for household and personal expenses. Knowing when you’ll get paid is important so you can create a budget for your regular expenses and save for big purchases.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are my payment options?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Payment Options:\n
  7. Cash.<\/li>\n
  8. Checks.<\/li>\n
  9. Debit cards.<\/li>\n
  10. Credit cards.<\/li>\n
  11. Mobile payments.<\/li>\n
  12. Electronic bank transfers.<\/li><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\tOther\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhy did I receive a notification?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I get more information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    From a marketing perspective, the good news is the process of getting your first customer versus your one hundredth is the same. But for traffic to successfully result in sales and profit, there are some essential prerequisites to ensure that traffic converts and the cost is sustainable. You should be asking yourself<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I view store locations and hours?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the Seller Feedback Rating?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    Your Seller Feedback Score is simply the percentage of positive feedback you have received over a specific period of time.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\tHow can we help you?\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    Help &
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    \n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\tHelp Center<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Have questions? We have answers! Everything you need to know about the product and billing. Orders & Purchases Account Returns & Refunds Shipping & Tracking Fees & billing Other Orders & Purchases Where is my order? Depending on your chosen delivery option at checkout, we\u2019ll promptly email you a tracking link once your order is […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8697","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t